Individually Owned: 150,657
Corporate Owned: 137,281
Dulles International Airport
Aircraft Accident/Incident Report
Dulles International Airport, Virginia 20041
Wednesday, November 4, 2009 19:30 UTC
NTSB Narrative Summary Released at Completion of Accident
The captain stated that during the taxi, the airplane was always on the yellow painted line on the pavement, and that the parking area appeared clear of vehicles and obstructions. The lead marshaller was indicating “all clear” with lighted wands, and as the airplane neared the final parking position, it came to a stop. The first officer characterized the stop as “gentle”, as if the aircraft had met an inclined ramp. The lead marshaller continued to indicate “taxi forward” and some engine thrust was applied by the first officer, but because the airplane did not move, he retarded the throttles. The lead marshaller then indicated a routine “stop”.
An examination of the B38/B40 parking area revealed that the B40 gate was not retracted and parked within its safety zone by airline personnel. Due to the proximity of jetways B38 and B40 to a ramp road or lane utilized by ground support vehicles, Evergreen E.A.G.L.E policy called for wing marshallers to remain near the road as aircraft are parked. This allowed them to stop ground support vehicle traffic until the parking airplane’s engines were shut down. At the time of the incident, they did not “walk the wings” into the parking spots.
The lead marshaller stated that he was in place on top of an airplane tug, but that jetway B38 blocked his view of the outer portion of the left wing as the airplane taxied toward him. He stated that he did not see the left side marshaller make any signals to stop the airplane. The left side marshaller, positioned behind the airplane at the ramp road, stated that he saw that the left wing was about to contact jetway B40, and signaled to the lead marshaller to stop the airplane. When he saw that the lead marshaller was not responding, he ran forward, but by that time the wing contact had already occurred.
NTSB Probable Cause Narrative
The failure of the lead and left side marshallers to identify the B40 jetway obstacle and stop the airplane's taxi before the wingtip contacted the jetway.
Contributing to the cause of this incident were inadequate marshalling procedures used by the ground support company, which failed to: (1) provide sufficient personnel to ensure that visual contact was maintained at all times when airplanes were taxiing to the gate area and (2) verify proper positioning of jetways in the taxi path of the airplane before directing airplanes into the gate area.
Event Information
| Type of Event | Incident |
| Event Date | 11/4/2009 |
| Event Day of the Week | Wednesday |
| Time of Event | 1930 |
| Event Time Zone | Coordinated Universal Time? Same as GMT |
| Event City | Dulles International Airport |
| Event State | VIRGINIA |
| Event Country | -- |
| Zipcode of the event site | 20041 |
| Event Date Year | 2009 |
| Event Date Month | 11 |
| MidAir Collision Indicator | No |
| On Ground Collision occurred ? | No |
| Event Location Latitude | 385651N |
| Event Location Longitude | 0772736W |
| Event Location Airport | Dulles International Airport |
| Event Location Nearest Airport ID | IAD |
| Indicates whether the acc/inc occurred off or on an airport | On Airport |
| Distance from airport in statute miles | -- |
| Degrees magnetic from airport | -- |
| Airport Elevation | 313 |
| Weather Briefing Completeness | -- |
| Investigator's weather source | Pilot |
| Time of the weather observation | |
| Direction of event from weather observation facility (degrees) | -- |
| Weather Observation Facility ID | -- |
| Elevation of weather observation facility | -- |
| Distance of event from weather observation facility (units?) | -- |
| Time Zone of the weather observation | -- |
| Lighting Conditions | Night |
| Lowest Ceiling Height | -- |
| Lowest Non-Ceiling Height | -- |
| Sky/Lowest/Cloud Conditions | -- |
| Sky Condition for Lowest Ceiling | -- |
| Visibility Runway Visual Range (Feet) | -- |
| Visibility Runway Visual Value (Statute Miles) | -- |
| Visibility (Statute Miles) | -- |
| Air Temperature at event time (in degrees celsius) | -- |
| Dew Point at event time (in degress fahrenheit) | -- |
| Wind Direction (degrees magnetic) | -- |
| Variable Wind Indicator | -- |
| Wind Speed (knots) | -- |
| Wind Velocity Indicator | -- |
| Wind Gust Indicator | -- |
| Wind Gust (knots) | -- |
| Altimeter Setting at event time (in. Hg) | -- |
| Density Altitude (feet) | -- |
| Intensity of Precipitation | -- |
| METAR weather report | -- |
| Event Highest Injury | -- |
| On Ground, Fatal Injuries | -- |
| On Ground, Minor Injuries | -- |
| On Ground, Serious Injuries | -- |
| Injury Total Fatal | -- |
| Injury Total Minor | -- |
| Injury Total None | -- |
| Injury Total Serious | -- |
| Injury Total All | -- |
| Investigating Agency | NTSB |
| NTSB Docket Number (internal use) | -- |
| NTSB Notification Source | British Air Accidents Investig |
| NTSB Notification Date | -- |
| NTSB Notification Time | -- |
| Fiche Number and/or location -used to find docket information | -- |
| Date of most recent change to record | Sep 27 2010 2:20PM |
| User who most recently changed record | schd |
| Basic weather conditions | Visual Meteorological Cond |
| FAA District Office | -- |
Aircraft Involved |
|
|---|---|
Aircraft #1 |
|
| Aircraft Registration Number | G-BNWY |
| NTSB Number | DCA10IA006 |
| Missing Aircraft Indicator | -- |
| Federal Aviation Reg. Part | Non-U.S., Commercial |
| Type of Flight Plan filed | None |
| Flight plan Was Activated? | No |
| Damage | Minor |
| Aircraft Fire | None |
| Aircraft Explosion | None |
| Aircraft Manufacturer's Full Name | BOEING |
| Aircraft Model | 767 |
| Aircraft Series Identifier | 336 |
| Aircraft Serial Number | -- |
| Certified Max Gross Weight | -- |
| Aircraft Category | Airplane |
| Aircraft Registration Class | -- |
| Aircraft is a homebuilt? | No |
| Flight Crew Seats | -- |
| Cabin Crew Seats | -- |
| Passenger Seats | -- |
| Total number of seats on the aircraft | -- |
| Number of Engines | 2 |
| Fixed gear or retractable gear | Fixed |
| Aircraft, Type of Last Inspection | -- |
| Date of Last Inspection | -- |
| Airframe hours since last inspection | -- |
| Airframe Hours | -- |
| ELT Installed | No |
| ELT Activated | No |
| ELT Aided Location of Event Site | No |
| ELT Type | Unknown |
| Aircraft Owner Name | -- |
| Aircraft Owner Street Address | -- |
| Aircraft Owner City | -- |
| Aircraft Owner State | -- |
| Aircraft Owner Country | USA |
| Aircraft Owner Zipcode | -- |
| Operator is an individual? | No |
| Operator Name | British Airways PLC |
| Operator Same as Owner? | No |
| Operator Is Doing Business As | -- |
| Operator Address Same as Owner? | No |
| Operator Street Address | Waterside, P.O. Box 365 |
| Operator City | Harmondsworth |
| Operator State | -- |
| Operator Country | UK |
| Operator Zip code | UB7 0GB |
| Operator Code | BRAF |
| Owner has at least one certificate | None |
| Other Operator of large aircraft? | No |
| Certified for Part 133 or 137 Operation | -- |
| Operator Certificate Number | -- |
| Indicates whether an air carrier operation was scheduled or not | Scheduled |
| Indicates Domestic or International Flight | International |
| Operator carrying Pax/Cargo/Mail | Passenger Only |
| Type of Flying (Per_Bus / Primary) | -- |
| Second Pilot on Board | Yes |
| Departure Point Same as Event | No |
| Departure Airport Code | EGLL |
| Departure City | London |
| Departure State | -- |
| Departure Country | UK |
| Departure Time | -- |
| Departure Time Zone | -- |
| Destination Same as Local Flt | crash at destination city |
| Destination Airport Code | IAD |
| Destination City | Dulles International Airport |
| Destination State | VA |
| Destination Country | USA |
| Specific Phase of Flight | -- |
| Report sent to ICAO? | -- |
| Evacuation occurred | -- |
| Date of most recent change to record | Feb 23 2010 9:15AM |
| User who most recently changed record | benr |
| Since inspection or accident | -- |
| Event Location Runway Number and Location | N/A |
| Runway Length | -- |
| Runway Width | -- |
| Sight Seeing flight | No |
| Air Medical Flight | No |
| Medical Flight | -- |